Work and leadership

Experience

A full account of my roles, internships, and leadership. I move between engineering, community, and operations depending on where I can be most useful.

Roles

Work history

Founder and Lead Engineer

WebEaze Web Design  ·  Coral Gables, FL

  • Founded and scaled a subscription-based web platform delivering 40+ production websites for small businesses.
  • Designed frontend systems using React, JavaScript, HTML, and CSS, with reusable components, performance optimization, and accessibility in mind.
  • Implemented analytics, SEO tooling, and conversion tracking to improve user acquisition and product outcomes.
  • Partnered with clients as the primary stakeholder contact, translating business requirements into UI flows and technical specs.
  • Automated workflows and internal tooling using Google Workspace, HubSpot, Calendly, and custom JavaScript.
React JavaScript Client delivery Automation
Oct 2024 – Present

Computer Science and Mathematics Tutor

Ibis Prep  ·  Coral Gables, FL

  • Mentored students in computer science fundamentals, reinforcing clear technical communication.
  • Designed structured lesson plans and coding exercises to teach algorithmic thinking and problem-solving.
  • Collaborated with leadership to expand curriculum offerings and pilot new technical modules.
Teaching CS fundamentals Curriculum design
Nov 2024 – Present

Social Media Intern

Fizz Social Corp.  ·  Camden, DE

  • Analyzed onboarding and engagement data to inform product and growth strategy across engineering and marketing teams.
  • Identified behavioral patterns across account profiles to improve user acquisition and retention.
  • Translated insights into actionable recommendations for platform optimization.
Growth Analytics Product
May 2025 – Sep 2025

Administrative Director

Alpha Kappa Psi  ·  Coral Gables, FL

  • Built and maintained the chapter's official website, improving internal user experience and information accessibility.
  • Collaborated with finance and leadership teams to manage budgets and engagement initiatives.
  • Led communication systems supporting weekly reporting and member operations.
Leadership Operations Business
Dec 2024 – May 2025

IT Lab Technician

University of Miami IT  ·  Coral Gables, FL

  • Managed lifecycle and deployment of 500+ devices using Excel and Workday.
  • Provided hardware and software support for faculty and staff across campus.
  • Assisted with asset management, compliance, and security monitoring for university-owned devices.
IT operations Security Support
Sep 2022 – May 2026

Information Technology Intern

Delaware Elevator, Inc.  ·  Salisbury, MD

  • Built automation scripts in Python and JavaScript that reduced help desk response times by 30%.
  • Integrated data dashboards using Power BI and Microsoft Dynamics to track performance metrics for executive stakeholders.
  • Supported data modeling and reporting improvements across two consecutive summers.
Python Power BI Automation
Jun 2023 – Aug 2024

Community Star

Spotify  ·  Remote

  • Represented Spotify's global community program, collaborating with internal teams on user experience and support workflows.
  • Created and edited help content used by thousands of users, increasing engagement and content clarity.
  • Analyzed feedback trends and delivered product insights to senior teams at the annual Star Jam.
Community Publishing UX feedback
Aug 2018 – Present

Youth Board Member

ARK Educational Resource Center  ·  Maryland

  • Participated in monthly board meetings and contributed to strategies targeting the high school dropout rate.
  • Supported student success through tutoring programs and attended annual award ceremonies.
Education Service
Sep 2019 – Aug 2022

Campus and community

Leadership and activities

President University of Miami Club Running
Elections Committee University of Miami Student Government
Peer Mentor University of Miami
Orientation Fellow University of Miami
IMPACT Leadership Retreat University of Miami
Member since 2022 Alpha Kappa Psi — Premier Professional Business Fraternity

Photos

Along the way

Billy at Spotify Star Jam

Spotify Star Jam

Annual gathering for Spotify Community Stars at headquarters. Met with Spotify teams and fellow community leaders to discuss product feedback and platform direction.

Alpha Kappa Psi event

Alpha Kappa Psi

Professional business fraternity at the University of Miami. Served as Administrative Director and remain an active member since induction in 2022.

University of Miami IT department

UM Information Technology

IT Lab Technician managing device deployment, encryption, and hardware support for the University of Miami campus community.