Terms of Service
By accessing and using the services offered by WebEaze ('we', 'us', 'our', 'Services', 'package', or 'the Service'), and by using the website, billyjoinville.me ('the Website', 'the Site' or 'Content'), you agree to comply with and be bound by the following terms and conditions ('Terms'). You also agree to the Scope Of Work, outlining tasks and responsibilities for the Service provided by us. If you do not agree to these Terms, please refrain from using the Service.
1. Acceptance of Terms
By accessing this website and/or purchasing services from WebEaze, you agree to these Terms of Service. These Terms apply to all users of the Service, including visitors, customers, and others who access the Service. If a Scope of Work document is not provided or sufficiently agreed to, these Terms will apply to the Service provided. If you do not agree with these Terms, you may not use the Service.
2. Services Provided
We provide web design services for individuals and organizations. We reserve the right to change, modify, or discontinue the Service at any time without notice. The Service includes the creation of new websites and maintenance of existing websites, with mobile responsiveness, SEO fundamentals, and support for a period of time as defined in the Service. We offer Services, called packages, that include:
- Essential package
- Growth package
- Elite package
Before any website work begins, you must sign and agree to the Scope of Work document, which outlines the tasks and responsibilities for the Service. The Scope of Work will include the following:
- Website setup and customization
- Deployment of the website
- Support and maintenance
- Additional services or customizations
- Any legal terms and obligations
We will not begin any website work until the Scope of Work is signed and agreed to. Any additional services or customizations requested after the Service is completed will either be rejected or subject to additional fees. We reserve the right to refuse service to anyone for any reason at any time.
The Service does not include, but is not limited to, the following:
3. User Responsibilities
By using the Service, you agree to the following responsibilities:
- You agree to provide accurate information for your new or existing website.
- You will not engage in any illegal or unethical behavior while using or managing your website.
- You will not share, redistribute, or resell the Service provided without prior permission from us.
- You agree not to hold us responsible for any damages resulting from improper use of third-party services.
4. Payment Terms
A purchase of the Service is a one-time payment for the setup, customization and deployment, and maintenance of your website.
All payments must be made in full through Stripe. Stripe accepts all major credit cards and is a secure payment platform for online transactions. We will not accept cash, checks, or other forms of payment. Payment plans or milestone payments may be available for certain circumstances, but the full amount must be paid before any website work is deployed.
If you opt for a payment plan, you agree to make all payments on time and in full. You must pay your invoice through your Client Portal. All payments made toward the Service are still subject to the Refund Policy. Failure to make payments, and cancellation of the payment plan may result in the termination of the Service and forfeiture of any rights to the website content, and this payment option is non-refundable.
5. Offers and Promotions
From time to time, we may offer discounts, promotions, or special offers on the Service. These offers are subject to change and may be limited to specific packages or timeframes. If you have received a discount code or promotional offer, you must enter it at the time of purchase to receive the discount. Discounts cannot be applied retroactively. Offers and Promotions expire when supplies run out or when the promotion period ends. We reserve the right to modify or cancel any offers or promotions at any time without notice.
6. Cancellation and Refunds
All sales are final. Refunds are not available after the Service has commenced. If you have any concerns about the service you received, please contact us directly for additional support.
7. Domain Registration and Hosting
We provide domain and hosting coverage for certain packages and Services. Any coverage not covered by us will be your responsibility. You are also responsible for maintaining your domain name and hosting platform, even after the Service period has concluded. If you need assistance with domain registration or hosting, we can recommend third-party services for you to use. We are not responsible for any issues or damages caused by third-party services, including but not limited to data breaches, service outages, or payment processing errors. Any content or services provided by third-party services are owned and operated by those entities, and we are not responsible for the accuracy, quality, or legality of their services.
8. Intellectual Property
All website designs, customizations, and code provided by us remain the intellectual property of us until full payment is made. Upon fully cleared payment, all rights to the website content will be transferred to you.
9. Third-Party Services
We will utilize third-party services to complete the Services. These services may include, but are not limited to, GitHub, WordPress, Stripe, and other web hosting platforms. By using the Service, you agree to the terms and conditions of these third-party services. We are not responsible for any issues or damages caused by third-party services, including but not limited to data breaches, service outages, or payment processing errors. Any content or services provided by third-party services are owned and operated by those entities, and we are not responsible for the accuracy, quality, or legality of their services.
If you have any concerns about third-party services, please contact us directly for assistance.
10. Your Use of the Website https://billyjoinville.me:
By using the Website, you agree to the following terms:
- You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any of our servers, or to any of the services offered on or through the Website, by hacking, password mining, or any other illegitimate means.
- You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of us or others.
11. Limitation of Liability
We not responsible for any technical issues caused by third-party services. You assume full responsibility for any damages resulting from the use or misuse of the website after setup.
12. Duration of Service
Service Duration: The Service will be provided for a period of time as defined in the package you select. This includes the setup, customization, and deployment of your website, as well as ongoing support and maintenance. The Service will begin once payment is received in full or a payment arrangement has been signed and agreed to. Any additional services or customizations requested after the Service is completed will be rejected or subject to additional fees. We reserve the right to refuse service to anyone for any reason at any time.
Fair Usage Limits: To keep service efficient for all clients and to avoid abuse of the support benefit, we include limits on support requests and troubleshooting hours. 'Per month' is defined as every thirty (30) days from the start of the Service. The limits are as follows:
- Up to 10 support requests per month (thirty (30) days) for minor updates
- Up to 10 hours of support per month (thirty (30) days) for troubleshooting & maintenance
- For larger projects, ongoing support will be limited to basic support and maintenance. Any future customizations will be your responsibility.
13. Termination of Service
We reserve the right to terminate or suspend access to the Service for any violation of these Terms or in the case of fraudulent or illegal activity. This includes, but is not limited to, failure to make payments, misuse of the Service, or violation of intellectual property rights. Any chargebacks or payment disputes will result in immediate termination of the Service and forfeiture of any rights to the website content. In addition, we reserve the right to pursue further action and investigation for any damages caused by chargebacks or payment disputes. Upon termination, any outstanding payments will be immediately due.
Rarely, we may terminate the Service to you if we determine the project or website is not a good fit for our services. We reserve the right to refuse service to anyone for any reason at any time.
14. Legal Disputes
If any dispute arises between you and WebEaze regarding the use of the Service, the following terms will apply:
Governing Law
These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of the State of Delaware without regard to its conflict of law provisions.
Jurisdiction
If arbitration is not available or is opted out of, any legal action arising from these Terms shall be brought exclusively in the federal or state courts located in Camden, Delaware, United States of America, and you consent to the personal jurisdiction of these courts.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. By agreeing to these Terms, you waive your right to participate in any class action or to have disputes heard on a collective basis.
Limitation of Liability
To the fullest extent permitted by law, we shall not be held liable for any indirect, incidental, special, or consequential damages, including lost profits, data, or business opportunities, arising out of or in connection with the use or performance of the Service.
15. Changes to the Terms
We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Service, at any time. It is your responsibility to check these Terms periodically for changes. Any changes will be posted on this page with an updated revision date. By continuing to use the Service after the Terms have been updated, you agree to the revised Terms.
Privacy Policy
Your privacy is important to us. This privacy policy outlines how we collect, use, and protect your personal data.
1. Information We Collect
When you engage with us for web design services, we may collect the following personal information:
From Stripe:
- Name
- Email address
- Billing Address
- Payment information
From WebEaze:
- Domain link and registration information (if necessary for the Service)
- Hosting platform login details (if necessary for the Service)
- Website content and images
- Zoom meeting recordings
- Support requests and troubleshooting information
- Feedback and reviews
2. How We Use Your Information
The information collected is used solely for the following purposes:
- To communicate with you about the Service
- To provide personalized website setup and assistance
- To process payments
- To improve the Service and customer experience
We do not sell your personal information under any circumstances. However, it is required to share your information with third-party services with the sole purpose of completing the Service. By using the Service, you agree to the sharing of your information with applicable third parties.
3. Security
We take the security of your personal information seriously. Your data is stored securely and only accessible to those who need it to provide the Service. However, please note that no online transmission is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
The security of your website content is your responsibility. We will not be held liable for security and data breaches, or damages caused by a third party. As a result, we will not create any website that requires large-scale data storage, or user authentication entirely from scratch due to the potential security risks and will rely on third-party services for these features.
4. Your Rights
You have the right to:
- Access the personal information we have about you
- Request corrections or updates to your information
- Request the deletion of your data once the Service is completed
To exercise any of these rights, please contact us.
5. Zoom and Recordings
By engaging with the Service, you agree to the use of Zoom for virtual meetings and screen sharing. Meetings may be recorded for quality assurance and training purposes. Recordings will not be shared with third parties and will be deleted after the Service is completed. If you do not wish to be recorded, please inform us before the meeting begins. You must agree to Zoom's terms of service and privacy policy to participate in virtual meetings. We are not responsible for any issues or damages caused by Zoom or its services.
6. Cookies and Tracking
We may use cookies or similar technologies to enhance your experience on our website. Cookies help us understand how visitors use the site, but they do not collect personal information unless you provide it directly.
7. Third-Party Links
Our website may include links to third-party websites and services. Once you leave our website, we are not responsible for the privacy practices of those sites. Please review the respective third party website's policies before providing any personal information.
8. Changes to This Policy
We reserve the right, at our sole discretion, to update this Privacy Policy at any time. It is your responsibility to review this policy periodically for changes. Any changes will be posted on this page with an updated revision date. By continuing to use the Service after the Privacy Policy has been updated, you agree to the revised terms.